FAQ

Access to MesServices.etudiant.gouv.fr

To log in

Please go to MesServices.etudiant.gouv.fr homepage and click on the "Sign in" button.

Your login is your email address.

You have to agree the cookies of the site in order to log in.

First access: Your password must be initialized  

Click on "Reset Password" on the "Sign in" page. You must then enter your email address and follow the steps.
to confirm your new password.
At the end, click on “Save new password” in order to save your new password. 

To log in, please go to MesServices.etudiant.gouv.fr homepage and click on the "Sign In" button.
Your login is your email address

Note: A security code may be requested to verify the authenticity of the request to modify your new password. This code will be sent by SMS, or to your security email address if you have declared that you cannot receive SMS and have entered a security email address.

I cannot log on to the website

There are several possible cases:

  • Try again letter by letter, checking your username and password.
  • If you have lost your password, you can reset it.
  • You have entered your INE instead of your email address as an identifier.
  • You use the user ID and password that you were given last year or this year by Parcoursup or by your Crous: You must initialize your password.
  • If you already have an account (see "Do I already have a MesServices.etudiant.gouv.fr account?") and you want to log in for the first time on MesServices.etudiant.gouv.fr, you must reset your password by entering your email address on the page Reset Password,
  • To identify your main email address (connection and contact) associated with your account on MesServices.etudiant.gouv.fr (or the security address that you have specified if you do not receive SMS), please use this email indication form,
  • If you do not have an account on MesServices.etudiant.gouv.fr yet, you must create one via the registration form.
  • Your account may have been blocked for security reasons (at your request or by the Crous). You must request the reactivation of your account via the assistance form and select the category: Messervices.etudiant.gouv.fr account (registration, connection, modification) -> your Crous -> Theme: Connection -> Subject: "Account unlock request", and provide a copy of your identity document and your (new) email address.

How to get a new password?

Click on the "Reset Password" link on the "Sign in" page. You must then enter your email address and follow the steps.
A security code may be requested, to verify the authenticity of the request to modify your new password during the procedure.
This code will be sent by SMS, or to your security email address if you have declared that you cannot receive SMS and have entered a security email address.
At the end of the process, click on "Save new password" to validate your new password.

To log in, please go to MesServices.etudiant.gouv.fr homepage and click on the "Sign In" button.
Your login is your email address

When resetting my password, i did not received the reset email

Check if the email entitled "[MesServices.etudiant.gouv.fr] Modification de votre mot de passe / Modification of your password " was not stored in your spam.

There is no MesServices.etudiant.gouv.fr account associated with your email address :

  • To identify your email address associated with your account on MesServices.etudiant.gouv.fr, please use this email connexion indication form.
  • If you do not have an account on MesServices.etudiant.gouv.fr yet, you must create one via the registration form.

When resetting my password, i did not received the security code

  1. After receiving the following indication: "A code has been sent to you by SMS to the number ...", I did not receive my security code on my phone:
    • Wait a few minutes.
    • Repeat the password reset request if the SMS is not received.
    • Warning: If you had not given a valid cellphone number, or if your number has changed, make a request to change the cellphone number via the assistance form.
  2. After receiving the following indication: "... a verification code has been sent to your xxx*****@xxx******* security email address ...", I did not receive my security code:
    • Wait a few minutes.
    • To identify the security email address linked to a MyServices account, you can use the email indication form.

I cannot access the MesServices.etudiant.gouv.fr

Overload phases may occur, resulting in the impossibility to access the website.
If this problem persists, please return on MesServices.etudiant.gouv.fr one hour later.
Please empty your web browser's cache if the maintenance message is still displayed.

An alert (Authentication request) appears, can i trust the site?

This certification warning should no longer appear.
In any event, you can trust the website of MesServices.etudiant.gouv.fr, which is secure.

My email address has changed, i no longer use the old address

  • If you can still access the messages received at this old address, you can change yourself this email address on the page "MY PROFILE".
  • If you no longer have access to messages received at this old address, you can change this email address via our login email modification form, accessible from the connetion page.
    During the modification procedure, you will have to enter a verification code received on your new email address.
    A security code may be requested to verify the authenticity of the request to modify your new password. This code will be sent by SMS, or to your security email address if you have declared that you cannot receive SMS and have entered a security email address. 
  • If you do not have the necessary information in this form, you must send us a message via our assistance form and select the category: Messervices.etudiant.gouv.fr account (registration, connection, modification) -> your Crous -> Theme : Modify your account -> Subject : My email address has changed and needs to be changed.

Main email address (Connection and contact) modification form

During the modification procedure you will have to enter a verification code received on your new email address.
A security code may be requested to verify the authenticity of the request to modify your new password. This code will be sent by SMS, or to your security email address if you have declared that you cannot receive SMS and have entered a security email address. 

  1. After having received the following indication: "A code has been sent to you by SMS to the number ...", I did not receive my security code on my phone.
    • Wait a few minutes.
    • Repeat the request to modify your email address if the SMS is not received
    • Warning: If you had not given a valid cellphone number, or if your number has changed, make a request to change the cellphone number via the assistance form.
  2. After receiving the following indication: "... a verification code has been sent to your xxx*****@xxx******* security email address ...", I did not receive my security code:
    • Wait a few minutes.
    • To identify the security email address linked to a MyServices account, you can use the email indication form.

If you have not been able to change your email address, make a modification request via the assistance form:

  • Please provide your new valid cellphone number, along with a copy of an identification document.
    Note: Please specify the cellphone number in international format (Example: starts with +33 for France).
  • If you do not have a cellphone number or if you do not receive the SMS, please specify it and provide a security email address (different from the main email address used to connect to MyServices), along with a copy of your identification document.
    The security email address can be used to send a security code in the event of a request to subsequently change your main login address or your password (instead of sending an SMS).
  • In the absence of an identification document accompanying this request, your account cannot be blocked or modified.

Subscribing to MesServices.etudiant.gouv.fr

Do i already have a MesServices.etudiant.gouv.fr account?

You already have a MesServices.etudiant.gouv.fr account if:

  • You have registered on Parcoursup for the current academic year, and you have received an email that confirms the creation of your account on MesServices.etudiant.gouv.fr.
  • To identify your email address associated with your account on MesServices.etudiant.gouv.fr, please to the login email indication form.

If you already have an account and want to log in for the first time on MesServices.etudiant.gouv.fr, you must reset your password by entering your email address on the page Reset Password.

I have not received my verification code sent by email

This is sent to you in the case of registration via the form.
Check if the email entitled "[MesServices.etudiant.gouv.fr] Vérification de votre adresse courriel / Verification of your email address" has been stored in your spam. If you really have not received this email, you can start your registration on MesServices.etudiant.gouv.fr to receive a new verification code.

My verification code received by email does not work

To avoid any mistake, "copy / paste" the code that was sent to you in the email entitled "[MesServices.etudiant.gouv.fr] Vérification de votre adresse courriel / Verification of your email address".

I have not received my security code on my phone after getting the following indication: "A code has been sent to you by SMS to the number ..."

  • Check that the cellphone number you entered when registering is correct (international format, example: starts with +33 for France).
  • Wait a few minutes.
  • Repeat the registration request if the SMS is not received.

Please note: If you are unable to register, submit a request using the assistance form.

If you do not receive the SMS, please specify it and provide a security email address (different from the main email address used to connect to MyServices), along with a copy of your identification document.
The security email address can be used to send a security code in the event of a request to subsequently change your main login address or your password (instead of sending an SMS).

The email address i specify is already used (by a brother or sister)

You must create one MesServices.etudiant.gouv.fr account per person in a family.
For each account, the main email address must be different, with the right INE number (National Student Identification) attached to this account.
Generally, to unblock this situation, you must either :

  • create your own account on MesServices.etudiant.gouv.fr with your own main email address (create one if you do not have one) and your INE number
  • or, if your main email address is already used by your brother or sister and you want to use it for your MesServices.etudiant.gouv.fr account, you must ask your brother / sister to connect on his MesServices.etudiant.gouv.fr account and change his/her email address, indicating his/her own address instead of yours. Once this change of email address is made on his MesServices.etudiant.gouv.fr account, you can register on MesServices.etudiant.gouv.fr with your own email address.

Do i already have an INE number? Where can i find it?

You already have a No. INE (National Student Identification) (mandatory identifier of 11 characters) if:

  • You are in high school and you are going to pass the Baccalaureate exam (this INE is asked to you in your Parcoursup request)
  • You are a student of higher education in a university or school under the Ministry of National Education, Higher Education and Research (this INE is generally written on your student card)

My INE number is not accepted

Your INE (National Student Identification) number must contain no spaces.
Your No. INE generally appears on your student card or on the official documents concerning the baccalaureate.
If your No. INE is still not accepted, check the box "I do not have a No. INE "and send us in attached document a copy of your student card.

I cannot provide proof of student status (if do not have an INE number (National Student Identification))

You must send us a sworn statement, dated and signed (by scan or photo), to inform us that you are being registered in the institution of your choice, for the training you want and for the current academic year or the next.
Wording sample :
"I, Mrs / Miss / Mr (first name), residing in (address), hereby confirm that I have made an application for registration in the institution (name of institution) for training (name of training) for the academic year 20XX - 20XX.

Issued for all legal intents and purposes.

(place) on (date)
Signature.

I do not have a surname or a firstname

Foreign students without a first or last name.

  • This may, for example, be the case of foreign students born in India, Vietnam, Bangladesh, Comoros and the Democratic Republic of Congo (1970s). This list is not exhaustive.
  • Enter the surname(s) or first name(s) in the 'Surname / Birth name' field 
  • Enter "SANSPRENOM" in the 'First given name' field 
  • Leave the 'Second given name' and 'Third given name' fields empty. 

My MesServices.etudiant.gouv.fr Account

My forename, my name or my nationality must be changed, how can i do it?

Send us a message via our assistance form and choose the category: Messervices.etudiant.gouv.fr account (registration, connection, modification) -> your Crous -> Theme : Modify your account -> Subject : ‘Edit my profile information’ and attach a proof of identity, where your family name and forename are clearly visible.

How can i change my email address?

  • Click on the  modification form of your old email, présent on the page "Sign In".
    During the modification procedure you will have to enter a verification code received on your new email address.
    A security code may be requested to verify the authenticity of the request to modify your new password. This code will be sent by SMS, or to your security email address if you have declared that you cannot receive SMS and have entered a security email address. 
    To identify the main email address (connection and contact, security) linked to a MyServices account (or the security address that you have specified if you do not receive SMS), please use the email indication form.
  • Or, you must log in MesServices.etudiant.gouv.fr and click on "MY PROFILE". In the "Change email address"section, you will have to enter your new address and click on the button "Change email address". Do not close your browser. An email will be sent to you with a verification code. Enter this code and confirm the change of the email address to validate the change.

Modification of your data: security code not received 

  1. After receiving the following indication: "A code has been sent to you by SMS to the number ...", I did not receive my security code on my phone.
    • Wait a few minutes.
    • Repeat the modification request if the SMS is not received.
    • Warning: If you had not given a valid cellphone number, or if your number has changed, make a request to change the cellphone number via the assistance form.
  2. After receiving the following indication: "... a verification code has been sent to your xxx*****@xxx******* security email address ...", I did not receive my security code:
    • Wait a few minutes.
    • To identify the security email address linked to a MyServices account, you can use the email indication form.

If you have not been able to change your email address or your reset password, make a modification request via the assistance form:

  • Please provide your new valid cellphone number, along with a copy of an identification document.
    Note: Please specify the cellphone number in international format (Example: starts with +33 for France).
  • If you do not have a cellphone number or if you do not receive the SMS, please specify it and provide a security email address (different from the main email address used to connect to MyServices), along with a copy of your identification document.
    The security email address can be used to send a security code in the event of a request to subsequently change your main login address or your password (instead of sending an SMS).
  • In the absence of an identification document accompanying this request, your account cannot be blocked or modified.

How can i change my INE number?

The INE (National Student Identification) in your profile is valid for the required formalities.
It isn’t necessary to ask change before paying CVEC fee.
For the CVEC certificate, your personal data (given name, name, date of birth) takes priority over any information.
Your INE will eventually be updated automatically after HEI registration.

MesServices.etudiant.gouv.fr has given me a provisional INE number

This Id is valid for the required formalities (for example:  to pay CVEC fee)

Scholarship application (DSE)

How to apply for a scholarship?

First you must have an account to login on MesServices.etudiant.gouv.fr. Once you are connected to MesServices.etudiant.gouv.fr, in your account, you must click on the "DEMANDE DSE". Learn more: www.etudiant.gouv.fr

I already applied for a scholarship last year, should i create a new account?

No, your account has been automatically created on MesServices.etudiant.gouv.fr.
To connect to MesServices.etudiant.gouv.fr for the first time, you need to "reset your password". 
Your ID is your email address.

How can i renew my application?

You must log in MesServices.etudiant.gouv.fr to access the scholarship application: "DEMANDE DSE"

Invalid INE when applying for a scholarship

Send us a message via our assistance form and choose the category: Contribution to Student Life, Scholarship, Grants, Housing, DSE (social folder) -> your Crous -> Theme : Scholarships and financial aid -> Subject : ‘Change my INE (if unable to change by yourself)’ and attach proof of student status where your No. INE (National Student Identification) and your first name and surname are clearly visible.

Invalid first name or surname when applying for a scholarship

Send us a message via our assistance form and choose the category: Messervices.etudiant.gouv.fr account (registration, connection, modification) -> your Crous -> Theme : Modify your account -> Subject : ‘Edit my profile information’ and attach a proof of identity, where your first name and surname are clearly visible.

I have not received my PDF file yet

In principle, your file will be sent to your email address within 48 hours. In case you do not receive the email within this time, please check your spam first and then contact your Crous if need be.

How to check the status of my scholarship application

On MesServices.etudiant.gouv.fr, a specific icon allows you to follow the different steps of your application process. Caution! Your file does not appear in this follow-up just after your application, but only once it has been sent to you by email.

MesServices.etudiant.gouv.fr User Support

I asked a question, but i have not received any reply

Depending on the amount of received messages, the delay for the support services to answer can be longer. We advise you to first read this document carefully to see if an answer can be given to you, before using the assistance form.

City'U

In order to confirm a housing proposal sent by your Crous

  1. Log on to the web portal http://messervices.etudiant.gouv.fr
  2. Click on City'U then choose your Crous.
  3. The room offer is displayed, click on « valider »
  4. Pay online safely.

You are a student and you live in a Crous residence? Pay your rent

  1. Log on to the web portal http://messervices.etudiant.gouv.fr
  2. Click on City'U then choose your Crous.
  3. Pay online safely.

IZLY

For any support request or information
 

  • Please contact a Crous office (especially on restaurant places).
  • Or use the dedicated form available:

CVEC (Campus life fee)

For more information: http://cvec.etudiant.gouv.fr/